Shipping + Returns + Policies
We are working hard to complete all orders and respond to your emails in the order we receive them. Orders will be packed out within 1-2 business days of being placed and handed off to USPS within 24 hours after that.
Please note that 10% of all orders made March 18, 2020 and later are being donated to Feeding America in response to the impact of the coronavirus on our communities. For this reason, if you are returning an item purchased on or after this date, your return will be less 10%. Exchanges continue to be made for the full amount paid.
Is the piece you've got your eye on out of stock? We are working hard to keep everything available but the current situation has left some gaps in the supply chain. If a piece says "sold out" and you want to be alerted when it's available again, sign up for text/email notifications by clicking "notify when available" on the product page.
If you have received a shipping confirmation email from firstname.lastname@example.org, your package has been handed off to USPS. Please note that the tracking page may indicate that "The acceptance of your package is pending." As the postal service has been working with limited resources and increased mail orders, we have seen a trend of packages not showing movement on the tracking site until they reach the destination city. Not to worry - your package is on its way to you.
Please allow for delays with USPS shipments. While most packages arrive within the expected timeframe noted at checkout, we have seen it take as many as 15 days for packages to arrive. Once orders have been fulfilled, Mod+Jo is unable to cancel or redirect delivery. A refund is only available when items within a purchase have been returned.
If you have any questions, feel free to reach out. Stay safe, and thanks as always for your support.
xx - Jo & team
Your order may arrive in multiple packages due to inventory available and any backorder notices on product pages and during check out. Please review any notes on your receipt located inside of your package. Your credit card will be charged only once, during checkout.
If your order is split into multiple shipments, the shipping option chosen at checkout is guaranteed for the first shipment only. Subsequent shipments will be sent via USPS First Class Mail, as applicable.
*Delivery times go into effect when the package starts tracking, typically 1-2 business days after we receive the order.
All shipping charges are non-refundable. No exceptions.
We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your shipping address and items selected.
CANADA + MEXICO + REST OF THE WORLD
INTERNATIONAL TAXES + DUTIES
Prices reflected on Mod + Jo do not include taxes and duties. Customers are responsible for paying any taxes and duties due during package delivery. If a package is refused by the customer and is not returned to us, we're not liable or able to provide a refund. Please be informed on the destination countries Tax and Duty rates prior to purchasing.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail with tracking information to the email address provided during checkout. Please check your spam folder as sometimes it can be misplaced. In addition, you can track your order by visiting modandjo.com and heading to the My Account section, login, and refer to your recent orders.
Mod + Jo is not responsible for lost or stolen packages. Please ensure you provide a correct and safe delivery location when purchasing with modandjo.com. If you would like insurance on your package, you may select priority shipping, as USPS provides the customer $100 insurance for lost packages.
Orders made at modandjo.com are eligible for exchange or store credit for up to 30 days after the receipt of product. Exchanges are made for the amount paid regardless of discount at time of purchase, except as stated below (see Promotions). Mod + Jo provides free exchanges within the continental US only. Items received through exchange are not eligible for subsequent free exchanges and customer is responsible for additional shipping needs. A pre-paid, pre-addressed return shipping label will be provided upon request via email to any qualifying order purchased at modandjo.com. To initiate an exchange, please email email@example.com and include your order number in your request.
Orders made at modandjo.com are eligible for return for up to 14 business days after the receipt of product. A pre-paid, pre-addressed return shipping label will be provided upon request via email to any qualifying order purchased on modandjo.com. Items must be received within 21 days of return request - if items are not returned with in this window, the pre-paid label will be voided and the RMA request will expire. Refunds to the original payment method will be less any original shipping fees paid, and less a return shipping and handling fee of $5.* Returns for store credit will not incur a return shipping fee (see exchange policy). To initiate a return, please email firstname.lastname@example.org and include your order number in your request.
All international returns and exchanges are responsible for return shipping. Please reach out to us at email@example.com to receive our return address and directions.
All sales are final on permanently discounted or marked down merchandise (ending in .95-.98). Sale and sample sale items are not eligible for return or exchange. Custom pieces are not eligible for return or exchange. All custom orders are final sale.
For returns on orders made with a promotional discount, please see PROMOTION INFORMATION below.
If your order falls within these guidelines and you would like to make a return or exchange, please email us at firstname.lastname@example.org. Any unauthorized returns can be subject to denial.
*Please note that there will be a $10 charge if you fail to return your item(s) back with all of the original packaging.
*Please note that 10% of all orders made on or after March 18, 2020 are being donated to Feeding America in response to the impact of the coronavirus on our communities. For this reason, if you are returning an item purchased on or after this date, your return will be less 10%. Exchanges continue to be made for the full amount paid.
Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday with the exception of federal holidays. Return processing begins after your package is delivered to us.
For any inquiries concerning returns or exchanges, please contact Customer Service via email at email@example.com. We will respond to you between 10am – 6pm, Monday – Friday.
Special offers and discount can not be combined with any other offer. One coupon code or discount can be used at a time on modandjo.com and in-store at our studio at 421 N Tyler St, Dallas Texas 75208. Discounts do not apply to our Solid Gold pieces, 14k yellow gold, gift items such as gift wrap, gift boxes, greeting cards, candles, and gift cards.
Please note that 10% of all orders made on or after March 18, 2020 are being donated to Feeding America in response to the impact of the coronavirus on our communities. For this reason, if you are returning an item purchased on or after this date, your return will be less 10%. Exchanges continue to be made for the full amount paid.
Any promotion not applied at the time of purchase may not be applied after the fact. Please check your cart and order total before submitting payment.
If you have purchased items that are now on sale, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with your order number within 7 days of original sales purchase. For online or phone orders, please email firstname.lastname@example.org.
Returning items from a BOGO offer:
Any items purchased during a Buy One Get One (BOGO) deal can be returned for an exchange or for store credit. Items purchased during a BOGO sale are viewed as pairs, one being the purchased item and the other being the free or discounted item.
If both items from a BOGO are returned at the same time, the full amount of the purchase can be refunded in the form of store credit or refund back to the original form of payment.*
The purchased or free items from a BOGO sale are eligible individually for one-time exchange for any item of equal original value.
If only one item from a BOGO sale is returned for store credit, the full value of that original item will be credited to the customer.
If only one item from a BOGO sale is returned for a refund back to the original form of payment, the cost of the original purchase will be split equally between the two items. Example: Buy 1 Pair Earrings get 2nd Pair 50% off. $50 Hoops + $40 Studs discounted to $20, for order total of $70. Return Hoops, receive $35 refund minus applicable fees.
*Refunds to original payment forms are subject to refund policy.
Returning items from a Buy Two Get One offer:
Any items purchased during a Buy Two Get One (B2GO) deal can be returned for an exchange for qualifying items.* Items purchased during a B2GO sale are viewed as sets, two being the purchased items and the other being the free or discounted item.
If all items from a B2GO are returned at the same time, the full amount of the purchase can be refunded in the form of store credit or refund back to the original form of payment.**
The purchased or free items from a B2GO sale are eligible individually for one-time exchange for any qualifying item* of equal original value.
If only one item from a B2GO sale is returned for store credit, the full value of that original item will be credited to the customer.
If one purchased item from a B2GO sale is returned for a refund back to the original form of payment, the value of the free item will be deducted from the refund. Return of one or both purchased items nullifies the promotion. Example: Buy 2 Necklaces get 3rd Free. $100 Chain + $80 Pendant + $60 Shorty discounted to $0, for order total of $180. Return Chain, receive $40 refund (100-60) minus applicable fees.
*Qualifying items are within same product category of original offer (example: necklaces). Excludes solid gold and gift collection.
**Refunds to original payment forms are subject to refund policy.
ORDERS AND CANCELLATIONS
An agreement for MOD + JO ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
Mod+Jo eCards can be redeemed online only. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. Mod+Jo will not replace lost or stolen gift cards without satisfactory proof of purchase.
Please contact us or email us at email@example.com with any repair inquiries. Depending on the situation, we may extend free repairs, less shipping. Tarnishing does not constitute a repair.
Do not wear your gold plated jewelry in water. Avoid contact with lotions, perfumes and oils. If you have a known allergy, please be aware when purchasing our plated jewelry as worn jewelry can not be returned for sanitary reasons.
Read more about jewelry care here.