Shipping + Returns + Policies

 

**COVID-19 UPDATE**

We are working hard to complete all orders and respond to your emails in the order we receive them.  Orders will be packed out within 2-3 business days of being placed and handed off to USPS within 24 hours after that.

Please note that 10% of all orders made March 18, 2020 and later are being donated to Feeding America in response to the impact of the coronavirus on our communities.  For this reason, if you are returning an item purchased on or after this date, your return will be less 10%.  Exchanges continue to be made for the full amount paid.

Is the piece you've got your eye on out of stock?  We are working hard to keep everything available but the current situation has left some gaps in the supply chain.  If a piece says "sold out" and you want to be alerted when it's available again, sign up for text/email notifications by clicking "notify when available" on the product page.

If you have received a shipping confirmation email from hello@modandjo.com, your package has been handed off to USPS.  Please note that the tracking page may indicate that "The acceptance of your package is pending." As the postal service has been working with limited resources and increased mail orders, we have seen a trend of packages not showing movement on the tracking site until they reach the destination city.  Not to worry - your package is on its way to you.

Please allow for delays with USPS shipments.  While most packages arrive within the expected timeframe noted at checkout, we have seen it take as many as 15 days for packages to arrive.  Once orders have been fulfilled, Mod+Jo is unable to cancel or redirect delivery.  A refund is only available when items within a purchase have been returned.

If you have any questions, feel free to reach out.  Stay safe, and thanks as always for your support.

xx - Jo & team

 

SHIPPING
MULTIPLE SHIPMENTS 

Your order may arrive in multiple packages due to inventory available and any backorder notices on product pages and during check out. Please review any notes on your receipt located inside of your package. Your credit card will be charged only once, during checkout.

*Delivery times go into effect when the package starts tracking, typically 1-2 business days after we receive the order.

SHIPPING RATES 

All shipping charges are non-refundable. No exceptions.

 

UNITED STATES

We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your shipping address and items selected.

Shipping Method

Shipping Rate

Order Value

Delivery Speed

 

USPS First Class (Ground)

$5.00

5-7 Business Days

 

USPS Priority

 

$12.00

 

 

2-3 Business Days*

 

 

CANADA + MEXICO  

Shipping Method

Shipping Rate

Order Value

Delivery Speed

 

USPS First Class International


$14.00

 

Any

 

7-21 business days*

 

DHL International Express

 

$25.00

 

<$249.99

 

5-7 business days*

 

DHL International Express

 

FREE

 

$250+

 

5-7 business days*

 

 

ASIA  

Shipping Method

  

Shipping Rate

 

Delivery Speed

 

DHL Int. Express

Calculated based on order

5-7 business days*




REST OF THE WORLD

Shipping Method

Shipping Rate

Order Value

Delivery Speed

 

DHL International Express

 

$30.00

 

<$299.99

 

5-7 business days*

 

DHL International Express

 

 

FREE

 

$300+

5-7 business days*

 

INTERNATIONAL TAXES + DUTIES 

Prices reflected on Mod + Jo do not include taxes and duties. Customers are responsible for paying any taxes and duties due during package delivery.

 

TRACKING ORDERS 

When your order is ready to be shipped, you will receive a shipment confirmation e-mail with tracking information to the email address provided during checkout. Please check your spam folder as sometimes it can be misplaced. In addition, you can track your order by visiting modandjo.com and heading to the My Account section, login, and refer to your recent orders. 

Mod + Jo is not responsible for lost or stolen packages. Please ensure you provide a correct and safe delivery location when purchasing with modandjo.com. If you would like insurance on your package, you may select priority shipping, as USPS provides the customer $100 insurance for lost packages.

 

 RETURNS  

MODANDJO.COM PURCHASES 
 
EXCHANGES

Orders made at modandjo.com are eligible for exchange or store credit for up to 30 days after the receipt of product.  Mod+Jo provides free exchanges within the continental US only.  Items received through exchange are not eligible for subsequent free exchanges.  A pre-paid, pre-addressed return shipping label will be provided upon request via email to any qualifying order purchased at modandjo.com.  To initiate an exchange, please email hello@modandjo.com and include your order number in your request. 

 

RETURNS

Orders made at modandjo.com are eligible for return for up to 14 business days after the receipt of product.  A pre-paid, pre-addressed return shipping label will be provided upon request via email to any qualifying order purchased on the website.  Items must be received within 21 days of return request.  Refunds to the original payment method will be less any original shipping fees paid, and less a return shipping and handling fee of $5.*  Returns for store credit will not incur a return shipping fee (see exchange policy).  To initiate a return, please email hello@modandjo.com and include your order number in your request.

All international returns and exchanges are responsible for return shipping. Please reach out to us at hello@modandjo.com to receive our return address and directions.

All sales are final on permanently discounted or marked down merchandise (ending in .95-.98). Sale and sample sale items are not eligible for return or exchange.  Custom pieces are not eligible for return or exchange. All custom orders are considered final.

 

If your order falls within these guidelines and you would like to make a return or exchange, please email us at hello@modandjo.com. Any unauthorized returns can be subject to denial. 

*Please note that there will be a $10 charge if you fail to return your item(s) back with all of the original packaging.

*Please note that 10% of all orders made on or after March 18, 2020 are being donated to Feeding America in response to the impact of the coronavirus on our communities.  For this reason, if you are returning an item purchased on or after this date, your return will be less 10%.  Exchanges continue to be made for the full amount paid.

Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday with the exception of federal holidays. Return processing begins after your package is delivered to us. 

For any inquiries concerning returns or exchanges, please contact Customer Service via email at hello@modandjo.com. We will respond to you between 10am – 6pm, Monday – Friday.

 

PROMOTION INFORMATION 

Please note that 10% of all orders made on or after March 18, 2020 are being donated to Feeding America in response to the impact of the coronavirus on our communities.  For this reason, if you are returning an item purchased on or after this date, your return will be less 10%.  Exchanges continue to be made for the full amount paid.

Any product purchased during a promotion related to a "gift with purchase" can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.

If an item is gifted with purchase, and the purchased item is returned without the gifted product, any refund or credit will be less the list price of the gifted item.

Any promotion not applied at the time of purchase may not be applied after the fact.  Please check your cart and order total before submitting payment.

 

ORDERS AND CANCELLATIONS 

An agreement for MOD + JO ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

 

GIFT CARDS

Mod+Jo eCards can be redeemed online only. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. Mod+Jo will not replace lost or stolen gift cards without satisfactory proof of purchase.

 

REPAIRS

Please contact us or email us at hello@modandjo.com with any repair inquiries. Depending on the situation, we may extend free repairs, less shipping. Tarnishing does not constitute a repair.

 

JEWELRY CARE   

Do not wear your gold plated jewelry in water. Avoid contact with lotions, perfumes and oils. If you have a known allergy, please be aware when purchasing our plated jewelry.

Read more about jewelry care here